RoastonicCancellations, replacements and refunds
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Coffee is a food, so we can't take back a bag once it has left us unless something is wrong with it. If something is wrong, we'll put it right.
Cancelling
Cancel free of charge any time before your order is dispatched. Prepaid orders are refunded in full. Once dispatched, an order can't be cancelled, but you can refuse a cash on delivery parcel at the door.
When we replace or refund
| What happened | What we do |
|---|---|
| The bag arrived torn, open or crushed | New bag or full refund, your choice |
| You got the wrong coffee, grind or size | We send the right one. Keep the wrong one |
| Something is missing from your order | We send it or refund it |
| The bag was packed more than 30 days before it reached you | New bag or full refund |
| The coffee tastes off, mouldy or stale before its best-before date | New bag or full refund |
| The parcel never arrived | We trace it with the courier, then resend or refund |
We can't take back a sealed bag because you've changed your mind, or an opened bag that's as described.
How to ask
Within 48 hours of delivery, email support@roastonic.com or call [phone] with your order number and a photo of the bag (front, and the back showing the packed-on date). For something that tastes wrong, write to us within 7 days of opening. You won't need to send the coffee back.
Refund timing
- Prepaid orders: refunded to the original payment method within 7 working days of our approval. Your bank may take a few more days to show it.
- Cash on delivery orders: refunded by UPI or bank transfer to the account you give us, within 7 working days.
- Any shipping or cash on delivery fee is refunded too when the mistake was ours.